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landlord utility manager

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How to Register

To register, you will need your DTE Energy account number and your federal tax identification number or Social Security number. If you are a landlord who owns numerous apartment complexes, you will need to register each tax identification number and account number separately.

  1. Sign In Screen
    From the Landlord Utility Manager sign in page, select Register Here. (View sample screen)*

  2. Account Information Screen

    The Account Information screen will open. Enter your DTE Energy account number. Choose the button next to the type of identification number you will be providing. Enter the number and select Continue. (View sample screen)*

    If you are registering a property with multiple account numbers, Landlord Utility Manager will show all the addresses for the accounts that are registered under the same identification number.

    If the information you entered is correct and the account has not been previously registered, the Landlord Information screen will open.

    You may see an error screen if:
    • Your information is correct but DTE Energy does not have an identification number attached to your account. Call Landlord Customer Care at 800.482.8720 (select option 2) between 8 a.m. and 5 p.m., Monday through Friday.
    • The account was previously registered (e.g. an employee registered the account and left the company, and you do not know the user name or password) or it is not eligible for registration (it is a commercial common area or unmetered outdoor lighting account). Call Landlord Customer Care at 800.482.8720 (select option 2) between 8 a.m. and 5 p.m., Monday through Friday, to have your account unregistered so you can re-register.

  3. Landlord Information Screen
    This screen identifies who will administer the account and be able to grant access to additional users. Enter the required information and select Continue.

  4. Notification Preference
    If you choose e-mail as your notification preference, Landlord Utility Manager will send an e-mail each time there is activity on the sites that are being registered. Each time the utility goes into the tenant's name and each time it goes back into the landlord's name, an e-mail will be sent. You may also receive additional e-mails from time to time concerning your Landlord Utility Manager account. Although an e-mail address is required to register for Landlord Utility Manager, you will not receive notification e-mails if you do not select it as your notification preference.

  5. Sign In Information Screen

    Create a user name and password that will allow you to access your account in Landlord Utility Manager. The user name and password must be at least six characters in length. Both letters and numbers can be used.

    A secret question and answer must be created in case you forget your password. Create a question that has an easily remembered answer, such as, "What is your pet's name?" or "What is your favorite color?" After you have completed all the fields, select Continue.

    You may see an error screen if:

    • The user name you have chosen has already been assigned to another landlord. Choose a different user name and select Continue.
    • The password is not typed exactly the same in both password fields. Retype your password and select Continue.

  6. Verify Information Screen
    If the information presented on this screen is correct, select Submit. If the information is not correct, use the Edit link to submit your changes.

  7. Confirmation Screen
    You have successfully completed your registration. You may want to print this confirmation page for your records.

Create a User

For security purposes, a landlord can create additional users for the account and provide an employee with their own user name and password. In the event that the employee leaves the company, the landlord can easily delete the user name and password.

  1. After signing in, select the Users link from the upper right corner of the Landlord Utility Manager home page. Only landlords can see this link. Those with employee access are not able to create additional users. (View sample screen*)

  2. Users Overview Screen
    This screen displays a list of current users that have access to Landlord Utility Manager. To create additional users, select the Add User link.

  3. Add User Screen
    Choose a user name and password for the additional user, complete the remaining fields and select Continue.
    You may see an error screen if:
    • The user name you have chosen has already been assigned to someone else.
      Choose a different user name and select Continue.
    • The password is not typed exactly the same in both password fields. Retype the password and select Continue.


  4. Verify Information Screen
    If the information presented on this screen is correct, select Submit. If the information is not correct, use the Edit link to submit your changes.

  5. Add User Confirmation Screen
    You have successfully added a user. To add another user, select Add Another User. To view all your users, select the User Administration link.

Delete a User
  1. After signing in, select the Users link from the upper right corner of the Landlord Utility Manager home page.

  2. To delete a particular user, select the trash can icon next to the user's name.

  3. Verify Information Screen
    If the information presented on this screen is correct, select Submit. If the information is not correct, select Cancel and start over.

  4. Delete User Confirmation Screen
    You have successfully deleted a user. To add another user, select Add Another User. To view all your users, select the User Administration link.

Edit User Information
  1. After signing in, select the Users link from the upper right corner of the Landlord Utility Manager home page.

  2. To change a particular user's information, select the pen and paper icon next to the user's name.

  3. Edit User Information Screen
    All fields will be pre-populated except for Change Password and Confirm New Password. To change the password, type the new password in both fields. Change the e-mail address and name, if needed. Select Continue.

  4. Verify Information Screen
    If the information presented on this screen is correct, select Submit. If the information is not correct, use the Edit link to submit your changes.

  5. Edit User Confirmation Screen
    You have successfully made changes to a user. To add another user, select Add Another User. To view all your users, select the User Administration link.

Forgot Your Password?
  1. If you are a landlord and have forgotten your password, select the forgotten your password? link from the Landlord Utility Manager sign in page. (View sample screen)*

    Note: If a landlord created your user name and password for you, you are not able to access the Forgot Password feature. Please contact the landlord to have your password reset.

  2. User Name Screen
    Enter your user name and select Continue.

    You will see an error screen if Landlord Utility Manager does not recognize your user name. If the system continues to display error messages after you re-enter your user name, call Landlord Customer Care at 800.482.8720.

  3. Secret Question Screen
    The secret question you chose when you registered with Landlord Utility Manager will display. Enter your secret answer and select Continue.

    You will see an error screen if the secret answer is incorrect. If the system continues to display error messages after you re-enter your secret answer, call Landlord Customer Care at 800.482.8720.

  4. Change Password Screen
    Choose a new password, enter it into both fields and select Submit.

    You will see an error screen if the password fields do not match. Reenter your new password and select Submit.

  5. Confirmation Screen
    You have successfully changed your password. Please make note of it.
Modify Your Profile
  1. After signing in, select the My Profile link from the upper right corner of the Landlord Utility Manager home page.

  2. Modify Your Profile Screen
    For security purposes, your password, and secret question and answer will not be displayed, but you can still make changes to them. Edit any of the fields and select Continue. (View sample screen*)

    Note: Changing your e-mail address will cause any e-mail notifications to be sent to that new address.

  3. Verify Information Screen
    If the information presented on this screen is correct, select Submit. If the information is not correct, use the Edit link to submit your changes.

  4. Confirmation Screen
    You have successfully modified your profile.

Directions for Secondary Users

  1. If a landlord created your user name and password, you will only be able to modify your e-mail address and password. After signing in, select the My Profile link from the upper right corner of the Landlord Utility Manager home page.

  2. Modify Your Profile Screen
    For security purposes, your password will not be displayed, but you can still change it. Edit, if necessary, and select Continue.

  3. Verify Information Screen
    If the information presented on this screen is correct, select Submit. If the information is not correct, use the link to submit your changes.

  4. Confirmation Screen
    You have successfully modified your profile.

Process a Move-In

The move-in function of Landlord Utility Manager allows you to submit a tenant's application for service to DTE Energy and receive an immediate acceptance or rejection response.

A move-in can be processed up to 30 days in advance. For those landlords who record move-in date meter readings, the move-in can be performed in advance and the meter reading can be entered later (on the move-in date or up to three days after the move-in date). See the Enter a Meter Reading section for further details.

  1. After signing in, select the Move In link from the gray menu bar on the Landlord Utility Manager home page.

  2. Search Units Screen
    All of the addresses associated with the user name and password you signed in with will be listed. To find the address you want to move-in, enter the street number in the appropriate field and select Search. You can also enter the apartment number if there is one. It is not necessary to enter the street name, city or zip code. The searched address will appear at the bottom of the page. Highlight the button to the left of the address and select Continue. (View sample screen* )

    Your search may not produce any results if:
    • The address is not enrolled in the Automatic Transfer of Service program.
    • The account the address is on has not been registered. The identification number (federal tax ID or Social Security number) may be missing from the account and it did not register.
    • The address is incorrect. Try re-entering the address.
    • If you continue to have trouble locating an address, call Landlord Customer Care at 800.482.8720 for assistance.


  3. Billing Address Screen
    If your tenant wants their bill sent to the address they are moving to, highlight the checkbox and it will automatically fill in the selected address. If the tenant wants the bill to go to another address, such as a family member's or accountant's, type the address in the fields. Enter a contact number for the tenant and select Continue.

    Note: If you enter the address manually, the system will correct the address to postal standards (e.g. adding the 4-digit zip code ending). You will have to verify that the address is correct and select Continue. (View sample screen*)

  4. Tenant Information Screen
    Enter the tenant's first name, last name and Social Security number. Be sure to enter the tenant's full legal name (e.g. 'Thomas,' not 'Tom'). If the tenant has a driver's license or state identification card, type the number in the appropriate field and select Continue.

  5. Next, you will see one of the following three screens:
    • Tenant Information Screen - If the tenant has never had an account with DTE Energy, you will be required to fill in the tenant's current or previous address. Afterward, the tenant's application will either be accepted or rejected. If accepted, continue following the directions below.
    • Please Call Screen - If the tenant is not accepted as a customer of DTE Energy, you will see a screen that asks the tenant to call in order to establish service in his or her name.
    • Scheduling Screen - If the tenant is accepted as a customer of DTE Energy, you will see a screen that asks you to schedule a service transfer date. Continue following the directions below.


  6. Scheduling Screen
    Choose a move-in date using the drop-down boxes and select Continue.

  7. Meter Reading Screen If you do not read meters, leave the fields blank and select Continue.
    If you do read meters, choose the scenario below that best describes you.
    • You are processing a move-in on the move-in date and have read the meter. When the meter reading screens opens, enter the meter reading and select the Continue.
    • You are processing a move-in on the move-in date but have not read the meter. When the Meter Reading screen opens, leave the fields blank and select Continue. You can go back and enter the meter reading later that day or on any of the following three days.
    • You are processing a move-in up to 30 days in advance of the move-in date. If a move-in is processed prior to the move-in date, you will see a Verify Information Screen rather than a Meter Reading screen. If the tenant is approved for service from DTE Energy, service will be transferred from the landlord's name to the tenant's name on the scheduled move-in date. If you read the meter on the move-in date, it can be entered on that day or on one of the following three days.
    • The tenant's application for service is not accepted and the tenant must call DTE Energy to make arrangements. A meter reading can be entered for a move-in if the tenant has called us to make the necessary arrangements to transfer service into their name on the move-in date. A meter reading for the move-in date can be entered on the move-in date or on any of the following three days.
    • The tenant calls to activate service on his or her own. A meter reading can be entered on the date the tenant has requested service to be transferred to his or her name or on any of the three following days.

    We suggest that landlords process move-in transactions prior to the tenant's move-in date. This allows you to know in advance whether or not the tenant qualifies for service from DTE Energy. If the tenant does not, he or she has time to make the necessary arrangements to have the utilities transferred into his or her name.



  8. Verify Information Screen
    If the information presented on this screen is correct, select Submit. If the information is not correct, use the Edit links to submit your changes.

  9. Confirmation Screen
    You have successfully completed a move-in transaction. The Service Information section of this page will contain your confirmation number(s). You may want to print this page for your records.
Process a Move-Out

The move-out function allows you to transfer the service from the tenant's to the landlord's name. Transferring the service back into the landlord's name will prevent future tenants from having problems getting the utilities in their name if the former tenant did not pay their utility bills.

  1. After signing in, select the Move Out link from the gray menu bar on the Landlord Utility Manager home page.

  2. Search Units Screen
    All of the addresses associated with the user name and password you signed in with will be listed. To find the address you want to move-out, enter the street number in the appropriate field and select Search. You can also enter the apartment number if there is one. It is not necessary to enter the street name, city or zip code. The searched address will appear at the bottom of the page. Highlight the button to the left of the address and select Continue.

  3. Tenant Information Screen
    Review the displayed information. If correct, select Continue. If is not correct, use your browser's Back button to return to the Search Units Screen to select the correct address.

    Note: If there is no tenant name associated with the address, Landlord Utility Manager will inform you at this time. See the Create Utility Services Report section for instructions on how to determine when the unit was transferred to the landlord's name.

  4. Scheduling Screen
    Choose a move-out date using the drop-down boxes and select Continue.

  5. Forwarding Address Screen
    Enter the tenant's forwarding address and telephone number and select Continue. If the tenant did not leave a forwarding address, enter his or her current address.

  6. The system will automatically amend the address you entered to postal standards. Verify the address is correct and select Continue.

  7. Scheduling Screen
    If you are processing a move-out on the actual move-out date or within three days of the move-out, the Meter Reading Screen will open. If you do not read meters, leave the fields blank and select Continue.

    If you do read meters, choose the scenario below that best describes you.
    • You are processing a move-out on the move-out date and have read the meter. When the meter reading screens opens, enter the meter reading and select the Continue.
    • You are processing a move-out on the move-out date but have not read the meter. When the Meter Reading screen opens, leave the fields blank and select Continue. You can go back and enter the meter reading later that day or on any of the following three days.
    • You are processing a move-out up to 30 days in advance of the move-out date. If a move-out is processed prior to the move-out date, you will see a Verify Information Screen rather than a Meter Reading screen. Service will be transferred from the tenant's name to the landlord's name on the scheduled move-out date. Read the meter on the move-out date and enter it on that day or on one of the following three days.
    • The tenant calls to deactivate service on his or her own. A meter reading can be entered on the date the tenant has requested service discontinuation or on any of the following three days.


  8. Verify Information Screen
    If the information presented on this screen is correct, select Submit. If the information is not correct, use the Edit links to submit your changes.

  9. Confirmation Screen
    You have successfully completed a move-out transaction. The Service Information section of this page will contain your confirmation number(s). You may want to print this page for your records.

Enter a Meter Reading

One of the key advantages of (LUM) is that gas and electric services can be transferred into your name when tenants move out, and into a new tenant's name when they move in. It gives you control as energy account responsibility shifts.

To ensure that DTE Energy has an accurate record of the responsible parties as tenants move in and out, Landlord Utility Manager allows for real-time entry of meter readings. This gives you control as energy account responsibility shifts and helps eliminate disputes. Meter readings can be entered on the effective date (move-in or move-out date) or within the following three days.

  1. After signing in, select the Enter Meter Readings link on the Landlord Utility Manager home page. (View sample screen*)

  2. Enter Meter Reads Screen
    All pending move-ins and move-outs that are scheduled to occur today and during the last three days are listed on this screen. Addresses with less time remaining for meter readings will appear at the top of the list. You may enter meter readings for all listed addresses or just select ones.(View sample screen*) For tips on reading dial and digital meters, see the information following step 5.

    You will see an error screen if there are too few numbers or if the reading is not accurate. Accuracy is determined by the last actual meter reading prior to the current one you are trying to enter. If the meter reading is below the last actual read or is too high for the usage normally occurring at that site, it will be rejected. Re-read the meter and try again.

  3. If you have several meter readings that you entered and one or two are rejected, delete the meter readings from those fields and select Continue. The correct readings will be processed and you can investigate the other two, and come back later to enter the corrected readings.

  4. Verify Information Screen
    If the information presented on this screen is correct, select Submit. If the information is not correct, use the Edit link to submit your changes.

  5. Confirmation Screen
    You have successfully submitted your meter reading(s). You may want to print this page for your records.

How To Read Your Gas and Electric Meters

Your gas and electric meters have four or five dials, numbered alternately in clockwise and counter-clockwise directions.

  • Read and record the number from each dial from left to right.
  • If the pointer is between two numbers, record the lower of the two numbers. If the pointer is between 9 and 0, record the number as 9.
  • If the pointer appears to be directly on a number, check the dial to the right before recording the number If the pointer on the right has not passed zero, record the next lowest number on the dial you are reading
  • For example, this meter reading is 00807.

Some residential meters are digital. The digital meter below reads 25368.

Create a Site Usage Report

The site usage report provides 18 months of site usage, the meter read date, how many days the usage was for and the actual usage for gas or electric or both.

  1. After signing in, select Site Usage Report from the gray menu bar on the Landlord Utility Manager home page.

  2. Search Units Screen
    Enter the street address and apartment number and select Search. Highlight the button to the left of the address and select Continue.

  3. Site Usage Report Screen
    This report may be printed or copied into an Excel spreadsheet. To produce another report, select the Site Usage Report link at the bottom of the page.

Modify a Scheduled Move-In or Move-Out

If you have performed a move-in or move-out and the tenant changes dates, you can make changes to the transaction in Landlord Utility Manager if it is before the scheduled effective date.

To change a transaction after the effective date, you must call Landlord Customer Care at 800.482.8720. Tell the Customer Representative that the tenant changed his or her move-in/out date.

  1. After signing in, select the Modify Scheduled Moves link on the Landlord Utility Manager home page. (View sample screen*)

  2. Search Units Screen
    All of the addresses associated with the user name and password you signed in with will be listed. To find the address you want to modify, enter the street number in the appropriate field and select Search. You can also enter the apartment number if there is one. It is not necessary to enter the street name, city or zip code. The searched address will appear at the bottom of the page. Highlight the button to the left of the address and select Continue.

  3. List Events Screen
    To change the effective date, select the pen and paper icon.

  4. Select a New Date Screen
    Choose a new effective date using the drop-down boxes and select Continue.

  5. Verify Information Screen
    If the information presented on this screen is correct, select Submit. If the information is not correct, use the Edit link to submit your changes.

  6. Confirmation Screen
    You have successfully modified the effective date.

Cancel a Scheduled Move-In or Move-Out
  1. After signing in, select the Modify Scheduled Moves link on the Landlord Utility Manager home page.

  2. Search Units Screen
    All of the addresses associated with the user name and password you signed in with will be listed. To find the address you want to cancel, enter the street number in the appropriate field and select Search. You can also enter the apartment number if there is one. It is not necessary to enter the street name, city or zip code. The searched address will appear at the bottom of the page. Highlight the button to the left of the address and select Continue.

  3. List Events Screen
    To cancel a transaction, select the trash can icon.

  4. Verify Information Screen
    If the information presented on this screen is correct, select Submit. If the information is not correct, select Cancel.

  5. Confirmation Screen
    You have successfully cancelled the transaction.

Enroll a Property in Landlord Utility Manager
  1. After signing in, select the Enroll Property link from the gray menu bar on the Landlord Utility Manager home page

  2. Terms & Conditions Screen
    Read this screen carefully and select the Terms and Conditions link to print a copy for your records. Select Continue. (View sample screen*)

  3. Identification Screen
    Select the type of identification you want to use by clicking the appropriate button. Enter the identification number and select Continue.

    You may see an error screen if your identification number does not match the number on file with DTE Energy. Check to verify that the identification information is correct and if it is, call Landlord Customer Care at 800.482.8720 (select option 2) between 8 a.m. and 5 p.m., Monday through Friday.

  4. Billing Address Screen
    Enter the address to which you want your DTE Energy bills sent for the property you are enrolling in the Automatic Transfer of Service program. Select Continue. The address will be amended to postal standards. Check the information for accuracy and select Continue.

  5. Search Screen
    Enter the address of the property you would like to enroll and select Search.

    You may see an error screen if:

    • The address has already been enrolled in Landlord Utility Manager within the last 12 months in your name. You are not eligible to re-enroll the address until a 12-month waiting period has expired.
    • The address does not have eligible services (i.e. non-metered outdoor protective lighting or commercial accounts).
    • The address cannot be found in the database. Verify that the street number and zip code are correct. Delete the city from the address and select Search again. If it still cannot be found, try a different version of the street name. For example, if you entered 'Forrest Lane,' delete 'Lane' and select Continue.
    • If you continue to experience difficulty, call Landlord Customer Care at 800.482.8720 (select option 2) between 8 a.m. and 5 p.m., Monday through Friday.


  6. Select Services Screen
    Using the check boxes, choose the services you want to enroll in Landlord Utility Manager and select Continue.

  7. Verify Information Screen
    If the information presented on this screen is correct, select Submit. If the information is not correct, select Cancel. If you wish to delete an address from the list, select the trash can icon to the right of the address(es). If you wish to change the service type, select the pen and paper icon to the right of the address(es). If you would like to add additional addresses, select the Add More link. When you have made all your changes, select Submit.

  8. Confirmation Screen
    You have successfully enrolled your property in Landlord Utility Manager.

Remove a Property from Landlord Utility Manager

You may choose to remove a property from your Landlord Utility Manager account at any time. If you sell your rental property, please remove it from your online account. A disconnect order will be issued if the utilities are still in your name. If the utilities are in the new owner's name, they will not be disconnected.

Note: Any electric or gas service that is currently not in a tenant or new owner's name will be physically turned off once it is removed from Landlord Utility Manager.

  1. After signing in, select the Remove Property link from the gray menu bar on the Landlord Utility Manager home page.
  2. Search Screen
    To find the address you want to remove, enter the street number in the appropriate field and select Search. You can also enter the apartment number if there is one. It is not necessary to enter the street name, city or zip code. The address will appear at the bottom of the page. Highlight the button to the left of the address and select Continue.

  3. Verify Information Screen
    If the information presented on this screen is correct, select Submit. If the information is not correct, select Cancel. If you would like to remove additional addresses, select the Add More link. When you have made all your changes, select Submit.

  4. Confirmation Screen
    You have successfully submitted the request to remove the listed addresses from Landlord Utility Manager.

Pay Multiple Bills with One Check

When making a payment for multiple bills, the check amount must match the total of all bills. If the total bill amount and the payment amount do not match, payments will not be distributed correctly amongst accounts. Do not deduct credits from your payment. Credits will be refunded upon request. If you have questions, please call Landlord Customer Care at 800.482.8720 (select option 2), Monday through Friday, 8 a.m. to 5 p.m.

Restore Service for Disconnected Tenant

We will restore utility service to landlords even when a tenant or former tenant has a balance due, at no cost to the landlord, when that unit is enrolled in the Landlord Utility Manager program.

  1. Vacant Site
    If a vacant site that has been disconnected for nonpayment while under the tenant's responsibility, the landlord will be required to provide positive identification (federal tax identification or Social Security number) matching the established Landlord Utility Manager account and have no significant undisputed overdue account balances. The landlord will not be required to present proof-of-ownership documentation or pay a deposit. The associated restoration fees will be waived. Call the Landlord Customer Care team at 800.482.8720 (select option 2), Monday through Friday, 8 a.m. to 5 p.m.

  2. Occupied Site
    In similar situations where the tenant has not vacated the site and the landlord has chosen to restore the services, the landlord will be required to sign an affidavit* indicating that he/she has requested service in his/her name knowing that the tenant is living at the site, and they will not attempt to refute responsibility for service from the request date until a new tenant is accepted as a customer of DTE Energy for the site.

  3. These transactions can only be completed by the Landlord Customer Care Team.

    • Call the Landlord Customer Care Team at 800.482.8720 (select option 2), Monday through Friday, 8 a.m. to 5 p.m.
    • Explain the situation.
    • Fax the completed and signed affidavit* to the number given to you by the customer representative.
    • The customer representative will schedule the restoration at the first available date and time.
Enroll in Landlord-Tenant Property Protection Plan

The Landlord-Tenant Property Protection Plan protects your real estate investment by notifying you anytime we send your tenant a service interruption notice, such as a shut off notice for nonpayment. This does not mean you are responsible for paying the tenant's overdue bill; it simply notifies you of the service disconnection.

This plan is available for any rental units you own or manage, and that are enrolled in the Landlord Utility Manager program.

To enroll in the Landlord-Tenant Property Protection Plan, you and your tenant must complete an enrollment form*, sign it, then mail or fax it to DTE Energy.

DTE Energy
Attn: Landlord Dept.
4420 44th St. SE, Suite B
Grand Rapids, MI 49512-4011
Fax: 800.251.3542

The Landlord-Tenant Property Protection Plan service does not modify in any way Detroit Edison's liability, if any, for property damage that may result from shut off or interruption, for any reason, of a tenant's utility services.


If the responses above do not address your concern, you can contact DTE Energy's Landlord Customer Care team by calling 800.482.8720 and selecting option "2."